Shipping policy

Shipping Policy — Flashbacks

At Flashbacks, we're committed to delivering your orders safely and with care. We work with trusted carriers to give you a smooth, transparent delivery experience. Below you'll find our current shipping conditions.

Shipping Cost
We offer free shipping on all orders, United States. No minimum spend required.

Processing & Shipping Time

  • Order processing: 1–2 business days (Monday–Friday, excluding public holidays)
  • Delivery: 3–7 business days after processing
  • Total: approximately 4–9 business days from the time you place your order

Delivery estimates are not guaranteed and may occasionally be affected by customs inspections, weekends and public holidays, or high shipping volumes.

Order Tracking
Every order ships with tracking. Once your order is dispatched, you'll receive an email with your tracking number so you can follow your package at any time.

Shipping Destinations

We ship only United States.

Lost or Damaged Orders
If your order arrives incomplete or damaged, contact us within 30 days of delivery at info@flashbacks.shop. Please include:

  • Your order number
  • Clear photos of the packaging (if damaged)
  • A photo of the packing slip (if items are missing)
  • A brief description of the issue

Please note: if the outer packaging is damaged but the product itself is in perfect condition, a replacement or refund will not be issued.

Order Marked "Delivered" but Not Received
If tracking shows "Delivered" but you haven't received your package:

  1. Contact the courier directly to open an investigation.
  2. Once you have confirmation from the carrier, forward it to us at info@flashbacks.shop.

Claims submitted more than 7 days after the delivery confirmation are not eligible for review.

Order Modifications
Due to our automated fulfillment process, orders cannot be modified once placed. Please make sure all details are correct before completing your purchase.

Order Cancellations
Due to our automated fulfillment process, orders cannot be canceled once they have been placed. Please make sure all order details are correct before completing your purchase.

Company Information

Store Name: Flashbacks
Address: 3849 Fifth Ave #63, San Diego, CA 92103, United States
Phone: +1 619-291-4200
Email: info@flashbacks.shop

Customer Support Hours
Tuesday – Sunday: 10:00 AM – 7:00 PM (ET)
Monday: Closed